Frequently Asked Questions
All Props and surfaces are wiped down with sanitizer after each event.
All guests and staff will be required to wear masks at all times while on the property
Temperatures of guests will be taken upon arrival
Guests will be asked to sanitize their hands before and after their event.
Regardless of original room capacities the state has mandated that groups may not be over 10 people. Any room showing a capacity of
more than 10 will not allow you to reserve more than 10.
Excape Columbus Escape Room is an escape room entertainment/team building venue. In the experience you will be locked inside for a designated amount of time while you and your team try to figure out how to solve the room. The room contain clues, trap doors, locks, safes and hidden items. Anything that’s not glued or bolted down can be moved and may be an integral piece in your ability to solve this game.
Yes. We do require advanced reservations. All time slots will close out 3 hours prior to an even if no one else has reserved a spot. Reservations with groups, but that have remaining spots will close out 1 hour prior to the event start time.
Any Excalibur or Edison Secret Lab room that is using a Groupon Voucher to reserve the room will require a minimum quantity of 4 guests. You may reserve with only two people, but you reservation will not be confirmed until more people have reserved the room. If more people have not reserved the room you will be notified 3 hours prior to the start of the event that it has been canceled. You may then email us to reschedule.
- Please keep in mind our puzzles were designed for the adult player, some items may be too difficult or not appropriate for younger children.
- No Babies or children who require a stroller will be permitted in the rooms for safety reasons.
- We do not have an age restriction, but recommend any participants 12 and under be in a privately reserved room as we are not responsible for the behaviors of others.
- Adults are required to be in the room for participants 15 years of age or younger.
- All participant require a waiver, however all participants under 18 years of age will require a waiver signed by a legal guardian.
Absolutely not. Both for safety and integrity of the game we cannot exceed maximum capacity.
You may reschedule your reservation once without any fee 48 hours prior to the start time of your current reservation. 48 hours or less in relation to your current start time there will be $15 per person fee to reschedule. If you purchased reservation insurance this fee will be waived once. All requests to reschedule your event must be processed through the form below
Click this HERE to request a reschedule of your event
No, this is an escape game and is very different than a haunted house. You will enter the room with the rest of your team, and then be given a set amount of time to solve the puzzles inside and escape. You’ll directly interact with many aspects of the environment inside, touching things, moving things, and opening things. There are no lines to follow or set paths to traverse, just a space full of clues, items, and puzzles.
No! not at all, some our rooms might seem spooky, but that is just appearance. Nothing in our rooms is designed to scare you.
No, unless you reserve the room specifically to be private by purchasing the room to capacity. If you choose to not reserve the room as private your experience may vary as we are not responsible to the behavior or language use of anyone in the room. We will only interfere in the game if our rules are being violated.
NOTE: Due to the Pandemic we are Limited to 10 people of less in a room. Regardless of the voucher you purchase we can not exceed this due to state mandate.
Yes, but it is only valid for certain rooms. Make sure to verify this prior to purchasing.
There is currently a $5.01 fee per person when using a Groupon due to the large loss Groupon causes. This is to offset the enormous cost of cleaning the rooms after use to remain COVID-19 compliant.
We can only accept one reservation per room and only one Voucher per reservation. DO NOT TRY TO BUY MULTIPLE VOUCHERS. Groupon only permits ONE voucher to be used per person. This is against the terms of the deal's fine print and our policy as well. If you purchase a voucher make sure it covers your ENTIRE GROUP.
Why only certain rooms? - Offering Groupon requires us to take a 75% or higher loss. We can't afford to take that much of a hit on our entire business. For this reason it is only offered on our more basic introductory level rooms.
AVAILABILITY: You should check availability of the room you want prior to purchasing a groupon. If the experience you want is not available neither Groupon, Inc. or us can provide you with a refund for your voucher.
We will match the Groupon Price for this room if you fill out the request for below. Please take a screen shot of the current offer you are requesting to price match. Requests must be made 48 hours in advance of the date you wish to attend. This may not be combined with the use of another voucher or any additional promotion codes
Groupon Price Match Request Form
We ask that you arrive at least 15 minutes prior to your scheduled ticket time in order to fill-out paperwork and listen to our tips and safety speech. Do not be late, if you arrive late your tickets will not be refunded or rescheduled.
If you arrive after we have started the game (the time slot you have booked), we cannot allow you inside. This would disrupt the game for the other participating players and negatively affect the schedule for the rest of the shows. If we have additional opening the same day we will try to squeeze you in. Please account for traffic, and map us out beforehand so there are no surprises.
If you need to reschedule, you must contact us at least 2 days (48 hours) before your reservation. If you contact us after this period, or if your booking was created within this period, we will not guarantee we will be able to reschedule your booking. Please be aware of this before booking your reservation with us. Any time rescheduled within 48 hours of the reservation time will be charged a $15 fee per person.
We have a strict no cancellation/no refund policy. All sales are final and nonrefundable regardless of whether you show up for your reservation. Please be aware of this before booking your reservation with us. Refund are only provided if we cancel your event due to inclement weather.
The best we could offer is to split your group between 2 different rooms.
The escape game genre started out as a series of point-and-click computer games where players must escape from a locked area by using the environment around him/her. Excape Columbus Escape Rooms is a live version of this, where you must physically search the environment for items and clues that will help you escape. You are given a set amount of time to try and escape before your fate is sealed.
The room will be locked with a code to exit. We are always on the opposite side of the door and there is always an emergency way to exit in place at all times. Your safety will never be at risk and can exit anytime. However exiting the room early will end the game for all involved.
We currently do not use any actors.
We generally only take bookings through our online booking platform. However, if cash is you’re only option, we can accept full payment in advance in order to secure your ticket time. Please fill out the form on the contact us page.
We do offer team building services, and we’ve had some very large corporations come and benefit from the experience. Not only will it be unparalleled with respects to adrenaline pumping fun, it is also a valuable experience for comradery with coworkers, and an insightful observation of your team’s strengths. Contact us for more information.
The only way to get the room privately is to purchase all the tickets available for the experience of your choosing. Otherwise anyone can buy the remaining tickets, which is usually the case. Additional advice is to book it in advance, don’t wait until the last minute. Also there is no discount for buying all the tickets.
Absolutely, we can always book a special time, however the minimum purchase is 1 full room.
Fill out the contact form on the contact us page and we will do what we can to reschedule you at a better time.
Yes we do. Contact us for your gift card needs.
- From time to time we run Promotions. The best place to find these is on our social media sites.
- One promotion code only may be used per person per event day. Any customer using multiple promotion codes or 3rd party vouchers on the same event day will have their event automatically cancelled. All promotional offers may not be combined with any sale pricing or with other offers. The only exception to this is The OSU D-tix program.